Mid America receives high marks for customer service MidAmerican Energy Company recently received high marks in a leading national customer satisfaction survey.
MidAmerican ranked second among 60 of the nation's largest electric utilities in overall customer satisfaction among large commercial and industrial customers. The annual Key Account National Benchmark survey was coordinated by TQS Research Inc., an independent energy industry research firm.
"While we are pleased with our customers' response, our goal is to be No. 1," said Todd Raba, MidAmerican's senior vice president of delivery services. "We are committed to customer satisfaction, and we will continue to look for ways to improve our customer service."
The TQS Research Inc. survey measures customer satisfaction levels in the areas of energy efficiency, reliability, power quality, price and account representative performance in serving large commercial and industrial customers. MidAmerican moved up three spots from its 2001 No. 5 national ranking. The company has shown consistent increases in overall customer satisfaction during the past eight years, according to the TQS survey. The results are based on extensive interviews conducted with large energy customers nationwide, including interviews with MidAmerican customers.
"They've been easy to get ahold of; they have responded promptly," said Bill Dobbelaere of KONE Corporation about
MidAmerican's energy consultants. "They have customer satisfaction as a priority." KONE is an international company specializing in the manufacturing of escalators and elevators.
MidAmerican Energy Company, Iowa's largest energy company, provides electric service to 673,000 customers and natural gas service to 652,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, IA. Information about MidAmerican is available on the internet at http://www.midamericanen