Service excellence focus of Sioux Valley tour

Service excellence focus of Sioux Valley tour Wednesday, Sept. 11, Kelby Krabbenhoft, cheif executive officer of Sioux Valley Hospitals & Health System and other members of System Executive Management visited Sioux Valley Vermillion Medical Center as part of a system-wide tour to recognize Service Excellence efforts at Sioux Valley's community health care facilities.

Special recognition was paid to PRIDE Employees of the Month and the members of the PRIDE Committee at Sioux Valley Vermillion Medical Center.

"These employees represent the meaning of the PRIDE motto Personalized service, Respect, Innovation, Dedication, and Excellence of all of our employees in carrying out their important mission of caring for the citizens of the Vermillion area," said John Paulson, CEO, Sioux Valley Vermillion Medical Center.

During the system leadership visit, a welcoming program and a tour of the medical center facilities was followed by a special Service Excellence and system update presented by Krabbenhoft.

"The Sioux Valley Health System is strong because our institutions like Sioux Valley Vermillion Medical Center have strong and important local relationships and partnerships with organizations like Dakota Hospital Association & Foundation and The University of South Dakota," said Krabbenhoft. "Our system's success is measured by how well our local health care institutions are doing in meeting the service excellence commitments we have for being number one in patient/resident and employee satisfaction. And, we want to honor those who are called to serve in the health care professions. Each one is a vital part of quality health care services. Vermillion can be proud of its health care and the team who provide it including the Sioux Valley Vermillion personnel and the outstanding Vermillion medical staff. And, Vermillion can also be proud of its modern and comprehensive health facilities which are some of the finest in the region," he said.

Twenty-five different community hospitals and health centers were visited during the system Service Excellence tour. Sioux Valley Health System is the region's largest, representing 75 different community health care institutions in South Dakota, Iowa, Nebraska, and Minnesota, 10,000 employees, and 300 physicians who are members of the Sioux Valley Clinic.

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