Pioneer Memorial Hospital receives award

Pioneer Memorial Hospital receives award Pioneer Memorial Hospital & Health Services, located in Viborg, recently received the Spirit of Excellence "Team Spirit" honorable mention award given by Modern Healthcare and Sodexho Health Care Services, an Avon, CT-based health services agency.

It is the 10th year the awards have been given to recognize organizations and their employees who have worked to improve the lives of the patients and residents at their healthcare facilities and the communities they serve. The announcement was made in the Dec. 23-30 issue of Modern Healthcare magazine.

Pioneer Memorial Hospital & Health Services' award winning project was initiated May 1999. Its goal was to address the critical shortage of qualified employees, especially certified nursing assistants. Since that time, the project has resulted in a significant improvement in the turnover rate of staff and increased employee satisfaction.

The project included action regarding specified employee concerns, implementing improved orientation and offering pay incentives for weekend work and increasing the base pay for certified nursing assistants. In addition, Pioneer Memorial increased volunteer recruitment efforts and offered leadership training to registered nurses.

The award winning efforts reduced Pioneer Memorial's total turnover rate from 18 percent to 14.7 percent and the nursing assistant turnover rate from 46 percent to 12.4 percent. The project also decreased the use of agency nurses from 550 hours to just 90.5 hours per year.

Pioneer Memorial team members who worked on the project include Lori Hisel, director of support services; Shari Jacobson, CNA; Barb Hybertson, laundry assistant; Donna Baseler, CNA; Arlene Tousley, activities assistant; Darrell Sampson, maintenance assistant; Dawn Ness, medical assistant; Ella May Scheidt, housekeeping assistant; Nancy Severson, RN; Tamie Nielsen, RN; Teresa Rempp, cook; Dori Knudson, lab and X-ray; Stacy Nowak, CNA; Georgia Pokorney, CEO. Storyboard creators were Grace Tidball, director of ambulatory and support operations and DeAnne Kribell, director of health information, performance improvement and Admitting. Pictured in the Modern Healthcare article is Donna Baseler, CNA.

The Sodexho Award recognizes a first place and honorable mention award in each of four categories: Service, Quality, Community and Team.

Pioneer Memorial Hospital & Health Services is a member of Sioux Valley Hospitals & Health System.

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