Recent improvements lead to high marks from residents at Wakonda Heritage Manor After receiving high marks on a recent resident satisfaction survey, Wakonda Heritage Manor/Avera Health Board Chair Warren Kuhler believes he represents the feeling of the governing board that recent improvements and continued compassionate care have led to the results of the survey.
"I believe the results of the survey are in direct proportion to the changes made at the facility over recent years," he said. "The lounge addition and doubling the size of the dining room have had an impact with the satisfaction of residents and family members. The facility score is not quite at the top, but offers opportunity for the facility to strive for improvement. I feel fortunate that staff and management have elevated the rating received."
Wakonda Heritage Manor/Avera Health utilizes the services of a national firm, Press Ganey, to evaluate resident and family satisfaction on an annual basis. On the most recent Press-Ganey patient satisfaction survey, Wakonda Heritage Manor ranked in the top 15 percent of all facilities surveyed for overall satisfaction.
Wakonda Heritage Manor/Avera Health is a 41-bed licensed Medicare/Medicaid complex that began serving the Wakonda community and region in 1979.
Heritage Manor began operations as a supervised living facility. As the needs of the residents changed, so did the facility. It evolved from providing supervised care nearly 25 years ago to a skilled, long-term care facility.
The governing board of directors aligned with Avera Sacred Heart Hospital in 1993 through a management contract. The Avera Health name was added to Wakonda Heritage Manor in 1999 to reflect the association with Avera Sacred Heart.
The facility has six assisted living units and four elderly low-income independent apartments along with it long-term care facility. All three of these services are located on one campus. Volunteers deliver meals to community members through the Meals-On-Wheels program administered at the facility.
Physical, occupational and speech therapies are available on location.
"I am pleased with the results of the most recent survey," said Sheryl Smith, Wakonda Heritage Manor/Avera Health administrator. "I feel the dedication and commitment to care by the employees of Wakonda Heritage Manor/Avera Health has been portrayed through the positive responses in the resident satisfaction survey."