New year brings new name to Phase 2 eTelecare International, Inc., and Phase 2 Solutions, Inc., two of the world's leading call center outsourcers, are changing their name to eTelecare Global Solutions, Inc.
The companies, which merged in May 2004 when the Philippine-based eTele-care acquired U.S.-based Phase 2 Solutions, are announcing the name change as part of a broader strategy of offering clients location-independent solutions.
"eTelecare and Phase 2 have always represented the highest quality call center services in the Philippines and the U.S.," said co-President Jim Franke. "Today, as one company, we are able to present our customers with truly global solutions that take advantage of the expertise, quality and geographic redundancy our diverse locations have to offer."
The new name, which incorporates elements of both companies' previous names, takes effect immediately. The name draws on the heritage of both companies, which were pioneers in the outsourcing business.
eTelecare International was one of the leaders in outsourcing customer service functions to the Philippines. Since 2000, eTelecare has been a top-performing provider of technical support, sales and customer service programs for Fortune 100 clients in the consumer electronics, financial services, consumer products, and travel and leisure sectors. eTelecare's offerings range from standard inbound customer service to expert enterprise-level technical support and NASD Series 6 and Series 7 licensed mutual funds transactions.
Phase 2 Solutions started as a wireless reseller in 1991 before focusing on its call center business in 1997.
In late 2001, it set up shop in Vermillion, moving into a building that at one time housed a customer service center for Gateway computers.
Phase 2 is the number-one service provider on the technical support, customer service, inbound sales and outbound customer retention programs it delivers to leading wireless and landline carriers.
As one company, eTelecare Global Solutions has more than 30 clients and revenues of more than $125 million. The company has 11 call centers, four in the Philippines and seven in the U.S., with a total of more than 8,000 employees. Together, the companies have won a combined 19 industry awards including four consecutive Best Outsourcer Awards at the International Call Center Management Conference & Exhibition, as well as consecutive Customer Relationship Management Excellence Awards and Marketing Via Phone Quality Awards from Customer Inter@ction Solutions magazine.
"eTelecare Global Solutions will continue to deliver the economic returns that were associated with both eTelecare and Phase 2," says Senior VP of Worldwide Sales and Marketing Susan Knox. "Moving forward as one company, clients can expect that the sharing of knowledge and technology between our locations will result in more efficient, higher quality service. The end result will be greater value for everyone."
For more information, visit www.etelecare.com.