"Both Nicole and Nicolette have been key parts of our sites success, and we're thrilled to promote them to these vital positions," says Cheri Buffington, eTelecare's Vermillion site director.
Poznanski, formerly an ASD agent at eTelecare, is now quality manager at the Vermillion offices. Having worked at eTelecare for nearly two years, Poznanski now manages the quality auditing process and serves as a liaison between supervisors and the quality auditing team. She ensures all agents meet eTelecare's high quality standards. Poznanski is originally from Sioux City, IA.
Kyte, of Flandreau, was promoted to training bay supervisor and handles second level agent training as they transition to operations from the training environment. She was formerly quality manager for the Vermillion eTelecare site.
eTelecare Global Solutions provides outsourced customer care services for leading firms in the telecom, wireless, consumer electronics, software, financial, and travel verticals. Since beginning operations in 2000, eGS has grown to approximately 7,000 professionals serving more than 40 programs for 26 clients at seven US and four Philippine sites. eGS was recently ranked 50th on the 2005 Inc.500 list of America's fastest growing private companies and named one of the Top 10 offshore customer care companies by Gartner in Business Week's "The Fortune of Outsourcing." eGS was also awarded the prestigious 2005 Outstanding Employer of the Year in the Philippines. For furtherinformation, please visit www.etelecare.com.