Avera Sacred Heart emergency department soars in national ranking

Avera Sacred Heart emergency department soars in national ranking
A recent report by Press Ganey Associates Inc. ranks the Avera Sacred Heart Emergency Department in the 99th percentile in overall patient satisfaction, compared to more than 961 similar facilities across the country.

In addition, the 250 patients who filled out the survey during a three-month period between July 1 and Sept. 30 also ranked the satisfaction with the nursing staff at the 99th percentile, as well as in other areas such as waiting times, privacy, information about delays, personal comfort, treatment of family and friends, and overall satisfaction with physicians.

"Of the 961 facilities represented in the report, only 1.56 percent of the facilities across the nation share this distinction," said Matt Mulherin, director of corporate communications at Press Ganey Assoc. in South Bend, IN. Press Ganey is the largest health-care satisfaction survey business in the nation.


Pamela J. Rezac, Ed.D, president & CEO of Avera Sacred Heart, explains that the Press Ganey survey tool allows the hospital to benchmark against others of similar size across the nation. "We are constantly surveying our customers in many areas of the hospital to learn how we are doing and where there are opportunities for improvement."

Here are some of the top decile rankings from other areas of the hospital:

? Top 1 percent in the nation for home care and hospice services.

? Top 2 percent in the nation for inpatient admission process.

? Top 6 percent in the nation for room cleanliness on inpatient units.

? Top 5 percent in the nation for tests and treatment process.

? Top 6 percent in the nation for physician satisfaction.

? Top 7 percent in the nation for nursing services in OB unit.

? Top 8 percent in the nation for satisfaction with laboratory, radiology and physical therapy outpatient services.

? Top 8 percent in the nation for satisfaction with the Avera Same Day Surgery Center.

? ASHH Press Ganey report: 7/1/06 to 9/30/06 as compared to over 961 hospitals nationwide.

? ASHH Press Ganey report: 4/1/06 to 6/30/06 as compared to over 922 hospitals.

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