Ashley Oâ�?�?Grady named eTelecare team leader eTelecare Global Solutions has promoted Ashley Oâ�?�?Grady to the position of Team Leader. Oâ�?�?Grady joined eTelecare in 2005, initially working as a Warranty Service Center representative and later as a High End Device agent. Earlier this year, Oâ�?�?Grady was named Associate Team Leader, and in April accepted her current position as Team Leader. She has twice been selected eTelecareâ�?�?s Employee of the Month. â�?�?My main objective is to make eTelecare an enjoyable place to work for all my agents,â�? said Oâ�?�?Grady. â�?�?My goal is to help the company succeed in being number one.â�? As an eTelecare Team Leader, Oâ�?�?Grady manages more than 20 agents, helping them set goals and improve their performance. She also handles escalated calls, payroll and provides coaching for newer agents. After work, Oâ�?�?Grady, a Vermillion resident, plays co-ed summer softball in Yankton and loves spending time with her two dogs.
By David Lias For most people in Vermillion, Cheryl Miller and Pamella Jackson have been merely images on newsprint. The … Read Article