Breske earns Distinguished
Insurance Agency distinction Mick Breske, an American Family Insurance agent in Vermillion has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM�? �? Breske joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service. Breske has been an agent for American Family since July 1, 1988.�? His office is located at 112 West Main St. in Vermillion. â�?�?American Family agents are instrumental in achieving the companyâ�?�?s mission, which is â�?�?To be the most trusted and valued service-driven insurance company,â�?�? said Jack Salzwedel, American Family president and chief operating officer. â�?�?The values represented by our Distinguished Insurance Agency qualifiers are prevalent throughout the company and its agents.â�? The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates.�? The first part consists of a customer satisfaction survey, which measures customersâ�?�? overall experience with their current American Family agent. �? In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associatesâ�?�? annual auto and home insurance customer satisfaction studies.�? Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency. Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment. Based in Madison,WI, American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 18 states. American Family is the nationâ�?�?s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.