eTelecare Global Solutions
names Hemmingson shift manager eTelecare Global Solutions recently promoted Joy Hemmingson to Save Desk Shift Manager. Hemmingson first joined eTelecare in October 2003 as assistant team leader. In 2004, she was named team leader, and in 2006 became senior team leader until her recent promotion to shift manager. In her new role, Hemmingson is responsible for the save desk's day-to-day operations, ensuring client and company goals are met and exceeded, and leader development. The save desk at eTelecare handles calls from wireless customers who have special needs that cannot be solved by a general customer service agent. "My goals include developing and coaching the behaviors needed for success in all areas of our save desk operations, as well as contributing to the continued success of our Vermillion site and eTelecare Global Solutions," said Hemmingson. Originally from Sioux City, IA, Hemmingson now resides in Alcester with her husband, Brian, and children Eden, age 11, and Cash, age 8. In their free time, the family enjoys raising thoroughbred and quarter horse racehorses, which they run at Prairie Meadows in Altoona, IA.